Monday, October 3, 2022

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What to do if HBO Max crashes during ‘House of the Dragon’


Whenever a major premiere or finale episode for an HBO show airs, viewers can sometimes experience streaming issues with HBO Max. So here’s what to do if this happens to you tonight at the “House of the Dragon” premiere.


It’s not uncommon for servers to become overloaded when a popular show is airing, but sometimes you may be able to let the show play if you try to watch on a different device.


If you’re looking in one browser, try another. If you use Chrome, try Firefox or Safari, for example. If that doesn’t help, try switching to a different device altogether. Some viewers may report issues with the website, but find that an episode loads just fine on their iPad or phone. Or maybe it won’t load on their iPad, but it loads just fine on their Xbox. So have another device ready to try in case the streaming services crash.


If you get a “something went wrong” message or an “error code”, this is the troubleshooting page to visit. HBO’s suggestions on this page include:


HBOMaxHelp on Twitter often directs viewers to this link to solve TV problems. So you can also try those troubleshooting steps to see if any of them help. It includes tips for specific devices, such as AirPlay, Amazon Fire, Android TV, Apple TV, LG, Roku, Playstation, Xbox, Samsung, Vizio, and more.


If “House of the Dragon” is playing but you’re having sound issues, try these troubleshooting tips.


Check for new tweets from HBOMaxHelp or HBOMax. Sometimes HBO fixes problems on its Twitter accounts. Be sure and check tweets and tweet replies from the HBO accounts.


If HBOMaxHelp didn’t tweet about issues, try tagging them in a tweet for help and sending them a DM with details about your device. Keep in mind that if this is a server issue and a lot of people are experiencing issues, they may not be able to get back to you soon.


You may also want to check for tweets sent until HBOMax and HBOMaxHelp viewers to see if others are reporting a similar issue.


Keep in mind that it is possible that the error has nothing to do with your device and is just a server issue. HBO Max crashed during the season 2 premiere of “Euphoria” in January, and that wasn’t too long ago.


And he crashed again during the final of “Euphoria” in February.


So it’s certainly possible that HBO Max will have problems again for ‘House of the Dragon’. In those situations, if all the steps above don’t help, you may have to wait until fewer people try to watch at once. The show will likely be available soon.


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